FAQ

Can You Fix Any Problem On My Clock?

We can fix any problem your clock is having.

Retro fit | Water test | Repair back | Adjustment | Bushing adjustment | Replace pin | Repair pin | Repair escapement | Drill through | Manufacturer parts | Repair mainspring | Repair twisted dial | Repair marker | Repair dial | Remove scratches on case | Replace crystal | Repair quartz movement | Repair mechanism | Repair ships clock movement | Repair mainspring | Re time hand | Repair hand | Replace bearings | Replace pinion | Replace hands | Ships clock repair | Clean and overhaul mechanical movement | Replace movement | Repair case | Replace case | Mechanical repair | Retro-fit movement |Re-thread back screw | Movement repair | Antique movement repair | Vintage movement repair | Repair bearings

How Do I Receive A Free Estimate On My Clock Repair?

We have made it easy to send in your clock for a free estimate. Click this Get Started link and follow the on-screen instructions which will guide you the rest of the way. If you have any trouble with this process, do not hesitate to Contact Us.

How Long Does It Take To Receive An Estimate?

The day we receive your clock, we notify you that it has arrived safely. Next, it is processed, photographed, and categorized for the proper diagnosis. Estimates can take as few as two days from the time it arrives. However, there are times we may need to reach out to the manufacturer to find availability and pricing of necessary parts. This can add some time to the estimation process. The moment we have all the answers, we reach out to you again with details about your clock repair for approval. No work is done without your approval.

How Long Does It Take To Repair My Clock?

This varies based on the type of clock, as well as the type of repair. A simple tune up can be turned around quickly, while a vintage restoration of a century old clock can take several months. We do our best to give an indication of the length of time required to repair your clock when we call you with details about your estimate. Parts on order can add another layer of uncertainty to the timeline.

My Clock Was Just Looked At By Someone And They Said ‘they can’t get parts’ Or ‘it can’t be repaired’. Do You Think You Can Fix It?

The answer is YES! We perform ‘Masking’ work for clockmakers nationwide.

Can I Have My Clock Repaired And Sent Back To Me By A Certain Day?

When possible, we do our best to accommodate any special time requirements. Realistic expectations are important, so we will let you know up front if we cannot meet your specific time requirements. An old saying in clock repair is “Good work takes time”.

I Live Nearby, Can I drop my clock off?

Absolutely! We have two locations in the Utah area. We are open for walk in 72 hours a week!  Visit our Contact Us page for more information. 

How Many Years Have You Been In Business?

Times Ticking has been in operation for more than 30 years, since 1982. We have performed clock repair for customers both locally and internationally. If it Ticks! We KNOW it! Our team of clock repair technicians have a combined experience in clock making of over 120 years.

Shipping And Security

Why Do I have To Send My Clock In For An Estimate?

We prefer our clock makers review every repair so that we can be confident in providing you with an accurate estimate. We may give general overviews, when asked, without seeing the watch, however a complete estimate may only be done after reviewing your clock.

How Do You Prefer I Send My Clock?

Pack your clock with the clock repair form, in a box with good packaging, and drop it in the mail. We accept USPS, UPS, and FedEx. Do NOT send your clock with the original box.

Can I Send More Than One Clock In The Same Shipment?

Yes, simply fill out another Clock Repair Form and send the additional form with the additional clock.

I Live Outside The United States. Can I Still Send In My Clock?

Yes, we have many international customers. An additional shipping charge will be processed for return shipping. Return shipping will be close to exact cost for shipping plus customs. We primarily communicate internationally through email.

I Don’t Have A Printer To Print The Clock Repair Form. Can You Mail Me A Copy?

Yes, please Contact Us and let us know, we will be happy to assist you.

Pricing And Policies

What Payment Method Do You Accept?

We accept all major credit cards including Visa, Discover, Mastercard and American Express.

What Happens If I Decline The Clock Repair After I Receive The Estimate?

If you do not want your clock repaired at that time your clock will be returned to you. You are responsible to provide a credit card for costs related to shipping and handling back to you. 

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